Booking
Memberships, and passes can include in person coached gym sessions. There are limited spaces in the sessions, and they need to be booked in advance. Here’s everything you need to know.
Permanent bookings
Memberships can include 1, 2 or 3 in person sessions per week (during term time). When signing up you can request a permanent booking for your preferred day/s and time/s.
This means you are automatically booked into those slots each week without having to do anything else.
If you want/need to change your permanent booking, speak to your coach so they can check ongoing availability and adjust your existing booking.
Changing a booking
Whether you have a permanent booking or have manually booked in, there may be times when you need to change a booking to another day/time. You can do this directly in the app.
If you do need to cancel, please do this as early as possible to make the space available for someone else.
There are also some things to be aware of when cancelling/changing bookings:
- The number of sessions you can book into each week is determined by your membership. If you want to attend more than this in one week you will need to change your membership, or buy an extra class pack.
- If you don’t attend a session in a week, your credit for that week is forfeited, and is not carried over to the following week.
- If a cancellation is made less than 2 hours before the scheduled start time, your class credit will be forfeited (for sessions starting at 7 am, this is extended to 11pm the previous night).
Waiting lists
If a session you want to book onto is fully booked, you can join a waiting list. If a space becomes available you will be contacted to confirm that you still want to attend before your booking is confirmed. If multiple people are on a waiting list, spaces are offered in the order they joined (first on the waiting list is first to be offered the space)
Empty classes
Occasionally there may be scheduled classes that have no bookings. If this is the case 1 hour before the scheduled start time, then the class will be cancelled (so make sure you book in more than 1 hour in advance)